Privacy Policy

Nanira (“Nanira”, “we”, “us”, or “our”) operates this website, https://www.nanira.com.au/, including all related information, content, features, products, services, and tools made available through the website (collectively, the “Services”).

Nanira is an Australian apparel brand offering clothing and related products through its online store. Our Services are powered by Shopify, which provides the technology that enables us to operate our online store.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, interact with, or make a purchase through our Services, or when you otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, phone number, billing address, shipping address, and other contact details.

• Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history and transaction details.

• Payment information, including payment card details, payment method, payment confirmation, and other information required to process transactions. Payment information may be processed directly by Shopify and/or our third-party payment providers.

• Account information, including your email address, password, account preferences, and other information associated with your Nanira account.

• Communications, including information you provide when you contact us, submit an inquiry, request customer support, or otherwise communicate with us.

• Device and technical information, including your IP address, browser type, device type, operating system, network information, and other identifiers associated with your device.

• Usage information, including information about how you browse and interact with our website, including pages viewed, products viewed, links clicked, and other interactions with our Services.

• Marketing information, including your preferences regarding communications, promotions, and products that may be of interest to you.

We may also create or use information derived from the information described above, where permitted by applicable law.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, place an order, subscribe to our newsletter, contact us, or otherwise provide information to us.

• Automatically through our Services, including through cookies, pixels, analytics tools, and similar technologies when you browse or interact with our website.

• From Shopify and our service providers, where they process information on our behalf in connection with operating our store and providing our Services.

• From marketing, advertising, analytics, and other business partners or third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Nanira, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your personal information to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Process returns, refunds, and exchanges.

• Provide customer support.

• Create and manage customer accounts.

• Remember your preferences.

• Provide product recommendations and a more personalized shopping experience.

• Operate, maintain, troubleshoot, and improve our website and Services.

• Understand how customers use our website and products.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to send marketing and promotional communications, including emails, and to provide information about products, promotions, offers, and other updates that may be relevant to you.

We may also use information about your interactions with our website, such as products viewed or added to your cart, to help us provide relevant advertising and marketing through our Services or through third-party platforms.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Security and Fraud Prevention

We may use personal information to:

• Protect our customers, website, and business.

• Detect, prevent, and investigate fraudulent, illegal, malicious, or unauthorized activity.

• Authenticate accounts and transactions.

• Maintain the security and integrity of our Services.

• Comply with applicable security requirements.

Communicating With You

We may use your personal information to communicate with you about your orders, account, purchases, inquiries, customer support requests, and other matters relating to our Services.

Legal and Compliance Purposes

We may use and disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations.

• Respond to lawful requests from government authorities, courts, or law enforcement.

• Establish, exercise, or defend legal claims.

• Investigate potential violations of our terms, policies, or applicable laws.

• Protect our rights, property, customers, and Services.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

• Shopify, which provides the technology and infrastructure used to operate our online store.

• Payment processors and financial service providers that process payments and transactions.

• Shipping, delivery, fulfillment, and logistics providers that help us deliver your orders.

• Technology and service providers, including providers of hosting, cloud storage, analytics, customer support, security, and other business services.

• Marketing and advertising partners, where permitted by applicable law, to help us advertise our products and communicate with customers.

• Professional advisers, including legal, accounting, financial, and business advisers.

• Our affiliates and business partners, where appropriate.

• Government authorities, courts, law enforcement, or other third parties where disclosure is required or permitted by law.

• Third parties involved in a business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

Relationship With Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information relating to your access to and use of our Services in order to provide, maintain, and improve its services and our online store.

Information you provide through our Services may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside Australia.

Shopify may also process information in accordance with its own privacy policies and terms.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also be able to exercise certain privacy rights directly with Shopify through its Privacy Portal:

https://privacy.shopify.com/

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, and similar technologies to operate and improve our website.

These technologies may be used to:

• Remember your preferences.

• Keep items in your shopping cart.

• Understand how visitors use our website.

• Measure website performance.

• Provide analytics.

• Improve our Services.

• Support advertising and marketing activities.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.

If you access a third-party website or service through a link on our website, that third party's privacy policy and terms will apply to your use of that service.

We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us using the contact information provided below.

If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take reasonable steps to delete that information where required by applicable law.

Security and Retention

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

The retention period may vary depending on the type of information and the circumstances in which it was collected.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights relating to your personal information.

These rights may include:

• Right to access: You may have the right to request access to personal information we hold about you.

• Right to correction: You may have the right to request correction of inaccurate or incomplete personal information.

• Right to deletion: You may have the right to request deletion of personal information in certain circumstances.

• Right to data portability: You may have the right to receive certain personal information in a structured, commonly used format and, in certain circumstances, request that it be transferred to another organization.

• Right to withdraw consent: Where we rely on your consent, you may be able to withdraw that consent.

• Marketing preferences: You may unsubscribe from promotional communications at any time by using the unsubscribe link provided in our marketing emails.

These rights are not absolute and may be subject to exceptions or limitations under applicable law.

To exercise a privacy right or make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before processing your request.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below.

We will consider and respond to your complaint in accordance with applicable privacy laws.

Depending on where you live, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

For customers in Australia, you may contact the Office of the Australian Information Commissioner (OAIC) where applicable.

International Transfers

Because we use Shopify and other third-party service providers, your personal information may be transferred to, stored, or processed in countries outside Australia.

Where required by applicable law, we take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and, where required by applicable law, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Nanira

Email: nanira@nanira.com.au

Website: https://www.nanira.com.au/

For privacy-related requests, please include sufficient information for us to understand and respond to your request.